CANCELLATIONS, RETURNS & EXCHANGES
After ordering, if you are unhappy with your order in anyway then the items can be returned or exchanged hassle-free.
We need to be informed of your intention to cancel or return your order within 14 days of receiving your order.
To organise your cancellation or return, please simply contact us on email@example.com.
- Our extended Christmas Returns Policy - Any orders placed between the 19th October 2020 - 24th December can be returned up until 27th January 2021.
- Returns outside the 14 day window will not be accepted.
- All returns should be sent back to us in the original packaging provided. The item(s) should be returned unworn and in perfect condition. Any returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
- If your item is received faulty or damaged then moo-coco will refund or if requested we are able to exchange for a new undamaged item (stock permitting)
- When you contact us about your return you will be required to request a returns form from our website, please ensure you include your order number. Any returns without your order number will not be accepted.
- Returns will be credited to the original payment method. Any original shipping costs will not be refunded.
- Returns are your responsibility as we do not offer a pre-paid returns service. Attach the pre-printed returns label to the parcel.
- Please send back items via Royal Mail Recorded Delivery or a similar trackable method. In the event that we do not receive the returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting or it arrives after the 14 day period. Return your product to MOO-COCO LTD PO BOX 1634, Berkhamsted, HP4 9EQ.
- If you need any further assistance, please do not hesitate to get in touch by emailing firstname.lastname@example.org
- We will process the refund due to you as soon as possible and, in any case, within a maximum of 14 calendar days
- If you are returning items that are faulty or have arrived damaged, please provide moo-coco with a photo of the item and your invoice so we can assist you further.
- As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy.
- Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.